Refund & Reward Redemption Policy

1. Reward Redemption Policy

1.1 Eligibility

You can redeem rewards from your EquizBattle wallet if:

• Your account is in good standing
• You have completed KYC verification (when required)
• The amount meets the minimum redemption threshold (₹100)
• Funds are from legitimate performance rewards or deposits

1.2 Processing Time

• Redemption requests processed within 24-48 hours
• Bank transfers may take additional 2-5 business days
• Digital wallet transfers typically instant to 24 hours
• Delays may occur during high-volume periods or bank holidays

1.3 Redemption Methods

Available redemption options:

• Bank account transfer (NEFT/IMPS)
• UPI (Unified Payments Interface)
• Digital wallets (where supported)

1.4 Redemption Limits

• Minimum redemption: ₹100
• Maximum per transaction: ₹50,000
• Daily limit: ₹1,00,000
• Limits may vary based on verification level

1.5 Taxes and Deductions

As per Indian tax laws:

• TDS (Tax Deducted at Source) applicable on net performance rewards
• Current TDS rate as per Income Tax Act
• TDS certificate (Form 16A) provided quarterly
• Processing fees may apply on certain redemption methods

2. Refund Policy

2.1 Deposit Refunds

Generally, deposits are non-refundable. However, refunds may be issued if:

• Payment was charged multiple times due to technical error
• Amount was debited but not credited to wallet
• Account was suspended/terminated without cause
• We determine a refund is warranted in special circumstances

2.2 Contest Entry Refunds

Entry fees are refundable only if:

• Contest is cancelled by EquizBattle before start time
• Technical glitch prevents you from participating
• Minimum participants not reached (if applicable)
• Contest results are deemed invalid due to platform error

Refunds are not provided if:

• You voluntarily leave a contest after joining
• You miss the contest due to personal reasons
• You're dissatisfied with contest results
• You're disqualified for violating terms

2.3 Bonus and Promotional Funds

• Bonus amounts are non-refundable and non-withdrawable
• Must be used for contest entries as per promotion terms
• Expire as per stated validity period

3. How to Request Redemption

To redeem rewards:

1. Open EquizBattle app and go to Wallet section
2. Select "Redeem" option
3. Choose redemption method and enter amount
4. Provide/verify bank account or payment details
5. Complete any required KYC verification
6. Confirm redemption request
7. Track status in Transaction History

4. How to Request Refund

If you believe you're eligible for a refund:

1. Contact our support team immediately
2. Email: fransistirkey05@gmail.com
3. Phone: +91 7999179070
4. Provide transaction details and reason for refund
5. Include screenshots or evidence if applicable
6. We'll review and respond within 7 business days

5. KYC Requirements

For reward redemptions above certain thresholds, you must complete KYC verification by providing:

• Valid government-issued photo ID (Aadhaar, PAN, etc.)
• Proof of address
• Bank account details
• Recent photograph

KYC verification typically completed within 24-72 hours.

6. Failed Redemptions

Redemptions may fail due to:

• Incorrect bank account details
• Account holder name mismatch
• Bank server issues
• Insufficient funds (after deductions)

Failed amounts are automatically refunded to your wallet. Please verify details and retry.

7. Dormant Account Policy

Accounts inactive for 12+ months:

• May be charged dormancy fees
• Can be reactivated by logging in
• Funds remain redeemable subject to verification

8. Contact Information

For redemption or refund queries: